Frequently Asked Questions
Do you have questions about our products or our shop? Here you will find answers to the most frequently asked questions.
return
Can I exchange or return an item?
Yes, of course! You can return all items to us free of charge within 30 days of receipt. You can find further details here .
Payment & Shipping
When will I receive my order?
Delivery within Germany takes 3 to 4 working days . We ship with DHL GoGreen .
How can I check the shipping status of my order?
Orders are shipped within one business day. Once this has been done, we will send you an email with your DHL tracking number and link.
How much are the shipping costs?
Within the EU, shipping is free for orders over €59 . Otherwise, shipping costs within Germany are €6.95, and within the EU €8.95. You can find more information here .
How can I pay with you?
You can pay with PayPal, Klarna, Sofort, Apple Pay, Google Pay, all major credit cards (Visa, Mastercard, American Express, Maestro, UnionPay) and Shop Pay. With Klarna you can even pay up to 30 days later .
Which shipping service do you use?
We ship all our orders with DHL GoGreen .
To our products
Why are your olive wood products more expensive than other wood products?
Kitchen products made from olive wood are often more expensive than those made from other types of wood, which is due to several factors:
1. Rare and high-quality wood species
Olive wood is rare and valuable due to its slow growth and limited availability compared to other woods. Olive trees mostly grow in Mediterranean countries and are often felled after decades of fruit production, which limits the supply of wood and increases its preciousness.
2. Complex processing
Olive wood has a very dense and hard structure, which makes cutting and processing it more difficult than softer woods such as pine or maple. The dense grain ensures durability and stability, but processing requires more time and specialized tools, which drives up production costs.
3. Unique aesthetics
The distinctive pattern and vibrant color variations of olive wood make each piece unique. This aesthetic quality gives the products an exclusive and luxurious look, which also influences the price.
4. Environmentally friendly and sustainable procurement
Because olive trees are predominantly used for olive and oil production, many olive wood products are made from wood from older trees that no longer bear fruit. This promotes sustainability as no trees are cut down solely for wood products. However, sourcing them cost-effectively and responsibly can be more expensive than other types of wood that grow faster and are harvested in greater quantities.
5. Natural antibacterial properties
Olive wood has natural antibacterial properties and is more resistant to moisture and discoloration. These properties make it ideal for use in the kitchen, where hygiene and durability are important, and add to the value and price of the products.
Your Olivsen kitchen product is guaranteed to last for decades if cared for properly. So it's better to buy the right product once than to buy a new one every year!
Where does the olive wood come from and where do you produce it?
The olive wood for our products comes from all countries around the Mediterranean , although the wood for our cutting boards, wooden spoons and salad servers mostly comes from Greece .
The production/manufacturing then takes place in a small factory near Hamburg in Germany and also guarantees environmentally friendly production with short transport routes .
Are your olive wood products treated?
Our products are completely untreated and are simply rubbed with olive oil.
Are your olive wood products sustainable?
Yes, olive wood is a sustainable material. The trees are only felled when they no longer bear fruit, and the wood is used to its full potential.
The olive wood for our products comes from all countries around the Mediterranean , although the wood for our cutting boards, wooden spoons and salad servers mostly comes from Greece .
The production/manufacturing then takes place in a small factory near Hamburg in Germany and also guarantees environmentally friendly production with short transport routes .
Can I use your olive wood products for hot dishes?
Yes, olive wood is ideal for use in the kitchen due to its hardness and density. It is heat-resistant and does not warp, even when in frequent contact with hot food. Olive wood is also gentle on coated pans and pots.
Can your olive wood products splinter or crack?
Olive wood is naturally very robust and durable . If the products are properly cared for, the risk of splinters or cracks is minimal. It is important not to soak the products in water for long periods of time and to protect them from excessive heat. Regular oiling helps to preserve the structure of the wood and keep it supple.
Does the color of olive wood change over time?
With the right care, the warm, honey-yellow color of olive wood will last for a long time. Over time, however, the wood may darken slightly , which is a natural process and further highlights the beauty of the wood. Regular rubbing with olive oil supports this process and brings out the grain particularly well.
How should I care for my olive wood products?
To ensure that your olive wood products remain beautiful, you should take good care of them.
Olive wood products should always be cleaned by hand with warm water and a little mild detergent and then dried thoroughly to avoid water spots. To preserve the natural beauty and suppleness of the wood, you should regularly rub it with a little olive oil . Please note that olive wood products should not be cleaned in the dishwasher as this can damage the wood.
